General hotel information

Hotel ABC / Guest Directory

We want to do everything we can to make your stay at Grand Hotel Amstelveen as pleasant as possible. Here you will find our Hotel ABC / Guest Directory with information about our hotel and our services.

Check-in information

Arrival
Early check-in is only possible upon availability
Check- in from: 2 pm
 
Luggage
Storage in luggage room is for free the day of arrival
 
Parking
Car parking for free
Day of arrival/ departure and during your stay
* Private hotel parking next to the hotel
* In parking garage during opening hours, with 20 Charging stations

Touring car parking for free during stay of group
* Parking on parking place behind the hotel

During your stay

Breakfast in 'Moerbei' restaurant
Location on the ground floor on the left side from the Reception
Monday till Friday: 7 am till 10 am
Saturday, Sunday & Holidays: 7 am till 11 am
 
Bar 'the Globe'
Located on the ground floor on the left side from the Reception
Opening hours: 5 pm till 11 pm
 
Fitness
Located on the ground floor at the end of the hall way
(Children under the age of 18, only under supervision of an adult)
Opening hours: 6 am till 11 pm

Front Office reception for all your questions
Located on the ground floor
Opening hours: 24/7

Guest service room
Located on the second floor 
With washing machine, dryer, iron, iron board and shoe polish
Opening hours: all day (free to use)

In your room

In your room
Cooling
You can operate the air conditioning yourself

Cleaning
Short stay = daily cleaning
Long stay = cleaning two times a week (Wednesday and Saturday)

Heating
You can operate the heating system yourself

Lights
Use main switch next to the door to switch on and off the electricity in the room

Safe
Store your valuables in the safe. Find instructions in the safe

Technical malfunctions
Please contact the Front Office day or night

Free access to internet 
User   =  GrandHotelAmstelveen
Code =  fastwifiaccess
 
Business services                   
Postcards, postage stamps and prints are available at the Front Office day and nights. Courier services can be arranged on request.

Car rental
If you wish to hire a car, please contact the Front Office

Do not disturb
If you wish no to be disturbed, you can hang the “Do not disturb” card on outside of your door

Dry-cleaning
Bag available in your room for washing or dry-cleaning. You can hand over at the Front Office before 8:30 hours. Your laundry will be returned the same day 18:00 hours. This service is not available on Sunday and on public holidays.

Housekeeping
Our housekeeping service takes care of the cleaning of the rooms between 9 am and 1:30 pm. Additional blankets/ pillows etc. available upon request Front Office

Laundry/ ironing
Facilities can be found on the second floor in the Guest Service Room. It’s free to use.

Mobile accessories
For sale at the Front Office

Newspapers
These can be found in the lobby

Radio
You can listen to the radio through your television

Refrigerator
In your room, you will find a small refrigerator

Responsibility
The hotel management accepts no responsibility for theft of, or damage to the guest’s property in the hotel rooms, in the car park or in other parts of the hotel.

Room service breakfast
Can be requested at the Front Office before 21:00 hours.
Extra charge € 7,50 per room    

Shoe-cleaning machine
For your convenience, there is a shoe-cleaning machine

Take away
Non-alcoholic and alcoholic drinks, sweet and savory snacks  

Voltage
The hotel is supplied with 220 Volt

Business activities

Meeting rooms
Information about day trips and other places of interest can be obtained at the Front Office with or without lunch/ dinner and rooms

Food on 'Park de Kegel'
Take Away: sweet and savory snacks
Hotel Bar 'the Globe': small snacks
Bistro de Kegel: a la carte menu www.bowlingdekegel.com
NTC sportsbar: lunch www.ntcdekegelamstelveen.com
 
Leisure activities on our sports park (www.ntcdekegelamstelveen.nl/ www.bowlingdekegel.nl)
Badminton: National Tennis Center Amstelveen
Bowling: Bowling De Kegel
Fitness: Grand Hotel Amstelveen
Padel: Nationaal Tennis Center Amstelveen
Pool table game: Bowling De Kegel
Tennis: National Tennis Center Amstelveen

Leisure activities  
Sightseeing: information about day trips and other places of interest can be obtained at the Front Office

Safety
Safe
There is a safe in the wardrobe of your room. The instructions for use are decated on the safe. If you need assistance, please contact the Front Office

Fire: ALWAYS REMAIL CALM!
Report any fire immediately to the reception. The please leave the building and assemble at the car park. In case of thick smoke, you should remain as close to the ground as possible. Always feel the door and the door handle for the temperature, if they are hot, DO NOT OPEN! In case of fire, the lift does not work. Therefore, proceed to the nearest staircase to go down 

Night Porter
Between 23:00 and 0:00 hours, our night porter is present                                   
 
Transport
Public transport
Bus and metro timetables are available at the Front Office or in the GVB travel app (Android or iOS)

Shuttle service
The hotel has its own shuttle bus. We arrange transport, upon your request, between the hotel and the offices we have a written arrangement with. For information on shuttle timetables and other enquiries, please contact the Office

Taxi
You can inform at the Front Office about taxi possibilities

Medical 
Doctor
The Front Office can put you in contact with a doctor

Dentist
The Front Office can put you in contact with a dentist

Check-out information

Departure
Late check out is only possible upon availability
Check-out is before: 11 am
 
Lost and found
Please contact us as soon as possible, to inform when you forgot something in the room.
Retention period: 3 month  

Luggage
Storage in luggage room is for free the day of departure
 
Parking
Car parking for free
Day of arrival/ departure and during your stay
* Private hotel parking next to the hotel
* In parking garage during opening hours, with 20 Charging stations

Touring car parking for free during stay of group
* Parking on parking place behind the hotel

Contact Grand Hotel Amstelveen

If you have any questions or require other information, after reading this digital information folder, do not hesitate to contact our reception. We wish you a pleasant stay and hope to welcome you again in our four star hotel in the future.

Team Grand Hotel Amstelveen
Telephone +31 20 645 55 58 or email info@grandhotelamstelveen.nl